Richtlinie für Rückerstattungen und Rückgaben

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Schließen
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Frei Haus Lieferung innerhalb Österreich und Deutschland für registrierte Strizi Kunden.

Lieferung frei Haus

Frei Haus Lieferung innerhalb Österreich und Deutschland für registrierte Strizi Kunden.
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Vorteile von Registrierten Kunden sind Einladungen zu Feste, Teilnahme an Verlosungen wie z.B. einem Tandemflug mit dem Strizi Paragleiter (1x Jährlich). Und natürlich Sie wissen als erster, wenn es was Neues gibt von uns. 

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Advantages of registered customers are invitations to parties, participation in raffles such as a tandem flight with the Strizi paraglider (1x annually). And of course you will be the first to know when there is something new from us. 

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Produktservice

Auch Textilien gehören gepflegt und gelegentlich ausgebessert.
Sie wollen ein Produkt von uns herrichten lassen oder z.B. eine Strizi Lederhose enger nähen lassen? Schreiben sie uns eine E-Mail oder rufen sie uns an. Sie können das Produkt auch gerne in einen unserer Shops abgeben. Wir sind bemüht rasch und unkompliziert eine Lösung zu finden.
Bei "Aufwendigen" Reparaturen erhalten sie vorab ein Angebot von uns.

Productservice

Textiles also need to be cared for and occasionally mended.
You want to have a product made by us or e.g. a Strizi leather pants sewn tighter? Write us an e-mail or give us a call. You can also drop off the product in one of our stores. We will try to find a quick and uncomplicated solution.
For "complex" repairs you will receive an offer from us in advance.

Reservierung vor Ort

Online Auswählen - und im Shop Salzburg oder Oberndorf reservieren.
Vor Ort probieren und entscheiden was du mitnehmen willst.
Melde dich einfach telefonisch bei uns!

Standort Salzburg - Linzergasse: 0681 81702210
Standort Oberndorf: 06272 20420

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Try on site and decide what you want to take with you.
Just contact us by phone!

Standort Oberndorf: 0681 81702210
Standort Linzergasse: 06272 20420

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